Processing Times FAQs
ETA Entry Online is a private, independent third-party service that helps travellers prepare and submit their Canada Electronic Travel Authorization (eTA) application. We are not the Government of Canada, IRCC, or any government agency, and we do not make eTA approval decisions — all decisions are made solely by the Government of Canada. You can also apply directly on the official Government of Canada website (canada.ca).
Help

Find more info about how to answer each question below:

Select your nationality from the dropdown list. This information is used to determine the visa requirements and applicable fees.

Select the type of visa you're applying for. The various types include different durations and entry types. Make sure to choose the one that matches your travel plans.

Please select the date you will be arriving at your destination. This date will help us determine the validity period of your eTA.

Enter your first name and middle name exactly as they appear in your passport, using letters A-Z.

Enter your last name exactly as it appears in your passport, using letters A-Z. If you don't have a last name, enter "N/A."

Select your date of birth from the dropdown menus. Make sure this matches the date of birth listed in your passport.

Enter your email address. We'll use this to send you updates about your application. You won't be enrolled in any promotional messages unless you click the checkbox below.

Select the nationality as it appears on your passport. This must match the nationality on the passport you're using for this application.

Check this box if you want to skip entering your passport information at this moment. You'll need to provide this information later to complete your application.

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Canada Electronic Travel Authorization

Canada eTA Application Assistance

Get clear guidance for preparing your Canada Electronic Travel Authorization (eTA) application information. Our online assistance service helps you understand the required details, review your entries, and navigate the application process with greater confidence.

Start ApplicationGet Application Help

▸ Travel Preparation

Check that your travel document details are accurate and that you understand the requirements applicable to your circumstances before travelling. An eTA does not guarantee entry.

Application Process Overview

Step 1: Prepare

Gather your passport details and other information required for your application.

Step 2: Review

Check your personal details and review your answers carefully before proceeding.

Step 3: Follow Up

Keep your reference information and review any updates available through your chosen service.

Please Check Your Details

Incorrect or incomplete information may cause delays or other complications. Review all details carefully. Application outcomes and processing times cannot be guaranteed by our assistance service.

Understanding Canada eTA Eligibility

Eligibility depends on your circumstances, including your nationality, travel document, travel purpose, and how you plan to arrive.

  • §Check whether an eTA is appropriate for your travel circumstances.
  • §Have a valid travel document and enter its details accurately.
  • §Provide truthful and complete answers to all application questions.
  • §Review your travel plans and any additional documentation you may need.
Review Requirements

Privacy and Information Security

We recognise the importance of protecting personal information. Please review our Privacy Policy to understand how information is handled through our service.

Section 1: Secure Transmission

We aim to protect information using appropriate website security measures. Avoid sharing sensitive details through unverified channels.

Section 2: Data Handling

Personal information is handled according to our stated privacy practices and applicable requirements. See our Privacy Policy for details.

▸ Notice of Responsible Data Use

Please provide only the information needed for your request. Review our Privacy Policy to understand how information may be collected, used, retained, and shared.

Application Support and Enquiries

Need help understanding our service? Contact our support team with your question and any relevant service reference details.

Section 1: Email Support

Send questions about your service request through our contact channel.

Section 2: Request Enquiries

Include your reference details when asking about a submitted service request.

Section 3: General Help

Find answers to common questions about our service and application preparation.

Contact SupportView FAQs

Independent application assistance. Application outcomes are not guaranteed.