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Canada eTA Fee Schedule
Before using a Canada Electronic Travel Authorization (eTA) assistance service, it is important to understand the charges associated with the service you select. Clear pricing information helps you make an informed decision, understand what your payment covers, and avoid confusion during checkout.
Our fee schedule explains how charges for services available through our website are presented, how payments are handled, and where to find information about billing or refund requests.
We aim to make our payment process straightforward by displaying the applicable service charges and relevant terms before you complete a purchase. Customers should review this information carefully and ensure they understand the service included with their order.
Our website provides private application assistance. Any service charge associated with a purchase relates to the service described on our website and is separate from charges that may apply through other application processes.
The service fee relates to the assistance included in the service you select. The exact scope depends on the description provided on the relevant page and during checkout.
Depending on the selected service, assistance may include:
Not every service necessarily includes all these features. Customers should review the description of their selected service before proceeding.
We aim to describe our services clearly so that customers understand what they are purchasing and what assistance they can expect to receive.
The fee schedule helps customers understand the charges associated with the services available on our website.
Before completing an order, review the relevant service description, the applicable service charge, and any additional terms displayed during checkout.
The checkout page should clearly identify the service being purchased and present the total amount payable before the transaction is completed.
If any additional charges apply, they should be disclosed before payment. Customers should not have to rely on assumptions or discover unexpected charges after placing an order.
If you are unsure what a service includes, contact our support team before completing your purchase.
Our website operates as a private assistance service. Charges for our services should not be confused with charges associated with an underlying application or a separate application provider.
The purpose of our service fee is to cover the assistance described on our website. It does not represent an official government charge or guarantee an application outcome.
Customers should understand the difference between purchasing assistance and receiving an official travel authorization. Using an assistance service does not guarantee approval, a particular processing time, or permission to enter a destination.
We encourage customers to read the service description and applicable terms carefully before deciding whether the assistance offered meets their needs.
Our checkout process is intended to help customers review their selection and complete a purchase securely.
Before proceeding, confirm that the service you selected matches your requirements. Read the description carefully and check which features are included.
Review the information shown during checkout, including the service selected, applicable charges, and total payable amount. Make sure you understand the terms associated with the purchase.
Follow the instructions displayed on the payment page and use an accepted payment method. Make sure the billing information you provide is accurate.
After completing payment, retain the order confirmation or receipt for your records. The confirmation may contain information that helps you identify your purchase when contacting support. If you do not receive a confirmation, check your email folders and review your payment account before attempting another transaction.
Protecting customer information is an important part of providing an online service.
Payments may be processed through third-party payment providers. The payment methods available to customers depend on the options enabled on our website.
When making a payment, use a secure device and avoid entering sensitive information through unfamiliar links or unsolicited messages.
Do not share your account password, verification codes, or full payment card details with anyone claiming to provide customer support.
If you notice an unfamiliar transaction or believe that your payment information has been misused, contact your payment provider and our support team through the appropriate channels.
Our handling of personal and payment-related information is explained in our Privacy Policy.
If you experience a payment issue, our support team can help you understand the next steps relating to an order placed through our website.
Common payment enquiries include:
When contacting support, provide your order reference and a brief explanation of the issue. Do not include passwords or full payment card details in your message.
Payment for a service and eligibility for a refund are separate matters. Refund requests are reviewed according to the terms that applied to the purchase, the status of the service, the circumstances of the request, and applicable consumer protection requirements.
A refund is not automatically available simply because a customer changes their mind or no longer needs the service.
If you believe that you qualify for a refund, review our Refund Policy and contact our support team with the relevant order information.
If a payment was duplicated or a service was not delivered as described, explain the circumstances so that the issue can be reviewed.
Any approved refund will be handled according to the applicable policy and payment-provider procedures. A refund for a private assistance service does not automatically reverse or cancel an application handled through another process.
Before placing an order, keep these points in mind:
Taking these steps can help you make an informed decision and reduce avoidable payment-related issues.
What is included in the service fee?
The fee covers the assistance described for the service you select. The exact scope depends on the relevant service page and checkout terms.
Where can I review the applicable charges?
Review the service description and payment summary before completing your purchase. The applicable charges and total payable amount should be clearly displayed during checkout.
Is the service fee an official government charge?
No. Our service fee relates to the private assistance provided through our website. It should not be confused with charges associated with another application process.
Which payment methods can I use?
Available payment methods are displayed during checkout. Options depend on the payment facilities enabled on our website.
What should I do if I do not receive a payment confirmation?
Check your email folders and review your payment records. If you still cannot locate a confirmation, contact our support team with the relevant transaction information.
What happens if I am charged more than once?
Contact our support team with the relevant transaction references so that the issue can be reviewed. Your payment provider may also be able to assist with transaction enquiries.
Can I request a refund?
You can submit a refund request for review. Eligibility depends on the applicable purchase terms, service status, circumstances, and relevant consumer protection requirements.
Does paying for assistance guarantee approval?
No. Purchasing a private assistance service does not guarantee an application outcome or a particular processing time.
How can I ask a question about a charge?
Visit our Contact Us page and provide your order reference, registered email address, and a short explanation of your enquiry.
We aim to make our service charges clear and our payment process easy to understand. Reviewing the service description and checkout information before purchasing can help you make the right decision for your needs.
If you have questions about a charge, billing information, or a purchase made through our website, contact our support team for assistance.
Contact our team for help with your Canada eTA service or payment enquiry.
