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Regulatory Framework — Terms of Service
Last Updated: October 14, 2026
Welcome to our website. These Terms of Service explain the conditions that apply when you access our website or use our Canada eTA application assistance service.
By accessing the website, submitting information, or requesting a service, you agree to comply with these terms and any applicable policies referenced on our website. If you do not agree with these terms, please discontinue using the relevant service.
Mandatory Disclosure
Our website provides independent assistance to travellers preparing their Canada Electronic Travel Authorization (eTA) application information. We are a private service provider and do not issue travel authorisations, make official decisions, or guarantee application outcomes.
Our service is intended to help users understand the application process, prepare relevant information, and obtain assistance with service-related questions.
Depending on the service requested, assistance may include guidance on form fields, support with submitted requests, general application information, and help understanding the next steps available through our website.
The specific assistance available depends on the service selected and the information provided by the customer. We aim to describe our services clearly so that users understand what is included before proceeding.
Our service does not replace the applicant's responsibility to review requirements, provide accurate information, and determine whether the application process is appropriate for their circumstances.
By using our website, you confirm that you are legally permitted to use the service and can agree to these terms. If you are acting on behalf of another person, you must have the appropriate authority to provide their information and request assistance.
You are responsible for ensuring that all information you submit is accurate, complete, current, and truthful to the best of your knowledge. This includes personal details, passport information, contact information, travel details, and any answers requested through the relevant forms.
You must review the information carefully before submission and notify our support team if you identify a problem with a request made through our website.
You must not knowingly provide false information, impersonate another person, misuse another person's personal information, or submit information without the necessary permission.
We provide application assistance and general information only. We cannot guarantee that an application will be accepted, that an authorisation will be issued, or that a particular outcome will be achieved.
Decisions relating to travel authorisation are outside our control. Outcomes may depend on individual circumstances, eligibility, the accuracy of submitted information, and other factors that we cannot determine.
We also cannot guarantee a specific processing period or promise that an application will be completed before a particular travel date.
Customers should allow appropriate time for their travel preparations and understand that using our service does not remove the possibility of delays, additional review, or an unfavourable decision.
You are responsible for checking the information you provide through our website. Before submitting a request, review names, dates, passport details, contact information, and all other answers for accuracy.
If you discover an error after submitting your information, contact our support team promptly. We will explain what assistance may be available through our service. However, we cannot guarantee that submitted information can be changed or that an application can be amended.
Any corrections or further steps depend on the circumstances and applicable procedures. You should not assume that contacting us automatically changes information already submitted or resolves an issue with an application.
We aim to keep our website accessible and functioning properly. However, we cannot guarantee uninterrupted availability, error-free operation, or compatibility with every device, browser, or internet connection.
The website may occasionally be unavailable because of maintenance, technical difficulties, security measures, or circumstances outside our reasonable control.
We may update, modify, suspend, or discontinue website features when necessary. Where practical, we will aim to minimise disruption to users.
Customers are responsible for maintaining a suitable device, a stable internet connection, and reasonable security when accessing our website.
You agree to use our website lawfully and responsibly. You must not attempt to gain unauthorised access to our systems, interfere with website operation, introduce malicious software, misuse contact forms, or engage in activity that could harm our website or other users.
You must not use the service to submit fraudulent information, violate another person's rights, or carry out any activity prohibited by applicable law.
We may restrict access, suspend a request, or take other reasonable measures if we have grounds to believe that a user has violated these terms or created a security risk.
Your use of our website may involve the collection and handling of personal information. Our Privacy Policy explains how information may be collected, used, stored, and shared in connection with our service.
By using the website, you acknowledge that you have had the opportunity to review the Privacy Policy. Where separate consent is required by applicable law, we will seek that consent as appropriate.
You should provide only the information required for the relevant service and take reasonable steps to protect your personal information when communicating with us.
Unless otherwise stated, the website's original text, design elements, branding, graphics, and other materials are owned by us or used with appropriate permission.
You may access and use website content for personal, non-commercial purposes related to understanding our service. You must not reproduce, distribute, republish, modify, or commercially exploit protected material without the required permission, except where permitted by applicable law.
Nothing in these terms transfers ownership of intellectual property to you.
Our website may use third-party technology providers or contain links to external websites. These services may operate under separate terms, privacy policies, and security practices.
We do not control every aspect of third-party services and cannot guarantee their availability, accuracy, or performance. Your use of an external service may be subject to that provider's own terms.
You are responsible for reviewing relevant third-party conditions before using services outside our control.
To the extent permitted by applicable law, we are not responsible for losses arising from:
Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law. Your statutory rights, where applicable, remain unaffected.
We may update these Terms of Service to reflect changes to our website, services, operating practices, or legal obligations. The latest version will be published on this page with an updated revision date.
Your continued use of the website after revised terms become effective may be subject to the updated terms, to the extent permitted by applicable law.
If you have questions about these Terms of Service or need clarification about our assistance service, please contact us through the Contact Us page on our website.
We encourage users to read these terms carefully before submitting information or requesting assistance. By using our service, you acknowledge the responsibilities and limitations explained above.
Ref: CA-ETA-TOS-2026
