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Data Protection & Privacy — Policy Document
Last Updated: October 14, 2026
Welcome to our Privacy Policy. This policy explains how our website collects, uses, stores, and protects personal information when you visit our website or use our Canada eTA application assistance service.
We understand that personal information should be handled carefully, particularly when it relates to travel documents and individual identity. We aim to explain our privacy practices clearly so that you can make informed decisions before sharing information with us.
By using our website, you acknowledge that you have had the opportunity to review this policy. Where consent is legally required for a particular activity, we will seek it as applicable.
The information we collect depends on how you use our website and which services you request. It may include personal details such as your name, email address, telephone number, and other contact information you choose to provide.
If you request application assistance, we may collect information relevant to that service, which could include passport-related details, travel information, and answers you provide through an application form.
We may also receive service-related information, such as enquiry details, submission references, correspondence, and records needed to manage your request.
When you browse our website, certain technical information may be collected automatically, depending on the technologies we use. This may include your browser type, device information, approximate location derived from technical data, IP address, pages visited, and website interaction details.
We aim to collect only information that is reasonably necessary for the relevant purpose.
We may use personal information to provide the assistance you request, respond to enquiries, manage submitted service requests, and communicate important information about your interaction with our website.
Information may also be used to maintain website functionality, troubleshoot technical issues, improve user experience, prevent suspected misuse, and protect the security of our systems.
Where permitted by applicable law, we may use relevant records to maintain business documentation, resolve disputes, investigate security concerns, and meet legitimate administrative obligations.
We will not use personal information for unrelated purposes in a way that is inconsistent with this policy unless we have an appropriate legal basis or obtain any consent required.
We do not treat personal information as information that can be shared without a legitimate reason. However, certain information may need to be shared with service providers that help us operate our website and deliver requested services.
Depending on our actual arrangements, these providers may include website hosting companies, email services, payment processors, security providers, customer support platforms, and technical service partners.
We may also disclose information where necessary to address security incidents, protect our legal rights, resolve disputes, or comply with a valid legal obligation.
Where appropriate, we aim to limit disclosures to the information necessary for the relevant purpose. Our actual sharing arrangements depend on the services and providers we use.
Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website performance, and improve the browsing experience.
Some cookies may be necessary for essential website features, while others may support analytics or marketing activities if these tools are enabled.
You may be able to manage cookies through your browser settings or through a consent tool displayed on our website. Disabling certain cookies may affect how some website features operate.
The specific cookies and tracking technologies used depend on our website configuration. Please review any cookie notice or preference tool available on the website for further information.
We take reasonable steps designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. These measures may include access restrictions, security monitoring, software updates, and appropriate technical safeguards.
No online service or method of electronic transmission can be guaranteed to be completely secure. For this reason, we cannot promise absolute security for information transmitted or stored electronically.
You can help protect your information by using a secure device, keeping your email account protected, avoiding public computers for sensitive activities where possible, and not sharing confidential information through unverified communication channels.
If you suspect that your information has been exposed or misused in connection with our service, please contact us so that we can review your concern.
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, subject to applicable legal requirements and legitimate business needs.
Retention periods may vary depending on the type of information, the service provided, whether a request remains active, and whether records are needed to address disputes or maintain required documentation.
When information is no longer required, we aim to delete it, securely dispose of it, or anonymise it where appropriate and technically feasible.
The actual retention period for each category of information depends on our documented retention practices. Contact us if you have questions about the handling of information associated with your request.
Depending on your location and the laws that apply, you may have rights concerning your personal information. These may include:
These rights are subject to applicable legal conditions and exceptions. We may need to verify your identity before responding to a request involving personal information.
To make a privacy-related enquiry, contact us using the details provided on our Contact Us page. Please describe your request clearly and avoid sending unnecessary sensitive information in your initial message.
We will review requests in accordance with applicable requirements and explain if any limitations apply.
Our website may use third-party services or contain links to external websites. These services may have their own privacy policies and information-handling practices.
We do not control the privacy practices of independent third-party websites. Before providing personal information through an external service, we encourage you to review its privacy information and understand how your data may be handled.
The use of a third-party service may also be subject to that provider's terms and conditions.
Our website and application assistance service are not intended to encourage children to submit personal information independently. Where information relating to a minor is required for a legitimate travel-related purpose, it should be provided by an appropriate parent, guardian, or authorised adult in accordance with applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the situation and take appropriate action where required.
We may update this Privacy Policy when our services, website technologies, information-handling practices, or applicable obligations change.
The latest version will be published on this page, together with an updated revision date. We encourage visitors to review the policy periodically to remain informed about our privacy practices.
Where required, we will provide additional notice or obtain consent for material changes.
If you have questions about this Privacy Policy, how we handle personal information, or a privacy request relating to our service, please contact us through our Contact Us page.
Security Notice
Please include enough information for us to understand your enquiry, but do not send passwords, complete payment credentials, or unnecessary sensitive documents.
We aim to handle privacy enquiries carefully and provide clear information about the available options.
Your privacy matters to us. We encourage you to review this policy before submitting personal information and to contact us whenever you need clarification about our data-handling practices.
Last Updated: October 14, 2026
