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Financial Provisions — Refund Policy
Last Updated: October 14, 2026
This Refund Policy explains the conditions under which customers may request a refund for services purchased through our website. We aim to handle refund enquiries fairly, consistently, and transparently.
Our website provides independent Canada eTA application assistance. The service may include application guidance, information review, administrative support, or other assistance described during the ordering process.
Please read this policy carefully before placing an order. By requesting a service, you acknowledge that refund eligibility depends on the circumstances of your request, the work already performed, the service description, and applicable consumer protection laws.
Nothing in this policy removes any rights that cannot legally be excluded or restricted.
Our service provides assistance with preparing application information and understanding the application process. We do not issue travel authorisations, make official decisions, or guarantee a particular application outcome.
A decision or delay outside our control does not automatically establish that our assistance service was not delivered as described. Refund eligibility is assessed separately from the outcome of an application.
Before requesting a refund, customers should review the service description and understand what assistance is included. If any part of the service is unclear, please contact our support team for clarification.
A refund request may be considered when the circumstances indicate that the purchased service was not provided as described or could not be delivered as agreed.
Examples may include a verified duplicate transaction, a payment made in error that can reasonably be reversed before service begins, or a material failure to deliver the agreed service.
Each request is reviewed individually. We may ask for relevant information to understand what happened and determine an appropriate resolution.
Submitting a request does not automatically guarantee approval. Decisions will be based on the facts of the case, our actual service records, the terms presented at the time of purchase, and applicable legal requirements.
A refund may not be available where the agreed service has already been completed in accordance with its description, subject to any rights that apply under the law.
A refund may also be declined where the request relates solely to an unfavourable application outcome, a decision made by an independent authority, or a delay outside our control, provided the assistance service was otherwise delivered as agreed.
Incorrect information supplied by a customer, a change in travel plans, or a customer's decision not to continue may also affect eligibility.
However, these circumstances will not automatically override any legal right to a refund or other remedy. We will consider the details of each request and the obligations that apply to the transaction.
If you no longer wish to proceed with a service, contact our support team as soon as possible and request cancellation.
Please include your order or service reference number, the email address associated with the request, and a brief explanation of your reason for cancelling.
Cancellation may be possible before work begins. If work has already started or the service has been completed, the available options may differ according to the service terms and applicable law.
A cancellation request does not necessarily mean that the service has been cancelled or that a refund has been approved. Please wait for confirmation from our support team before assuming that any action has been completed.
If you believe you have been charged more than once for the same order, contact us with the relevant transaction details.
We will review the available payment records to determine whether the transactions represent a genuine duplicate or separate orders. If a duplicate payment is verified, we will arrange an appropriate correction or refund in accordance with the applicable payment process.
If you believe a transaction occurred in error, explain the circumstances clearly so that we can investigate.
▸ Security Notice
For your security, never send your complete payment card number, card security code, account password, or other confidential payment credentials in a refund enquiry.
To request a refund, contact our support team through the Contact Us page on our website. Include the following information where available:
Providing accurate details helps us locate the transaction and review the circumstances. If we need additional information, we may contact you using the details associated with your request.
Please submit your enquiry through the available support channel rather than sending payment credentials or confidential documents through unsecured messages.
Once we receive your request, we will review the relevant order details, service records, payment information, and circumstances described in your enquiry.
If additional information is necessary, we may ask you to provide it before reaching a decision. We aim to communicate the outcome clearly and explain any next steps that may be available.
Where a refund is approved, it will generally be returned through the original payment method where supported by the payment provider. The time required for the funds to appear may depend on the payment processor, financial institution, and transaction method.
We cannot guarantee the exact time a financial institution will take to display a completed refund. If an approved refund does not appear within the period communicated to you, please contact our support team for assistance.
Travel plans can change for many reasons, including changes to schedules, personal circumstances, or travel arrangements. Customers should contact us promptly if a change affects a service request.
However, changing travel plans or receiving an unfavourable application outcome does not automatically determine refund eligibility. The decision depends on whether the service has begun or been completed, what was agreed, and the rights available under applicable law.
We encourage customers to review their information and travel plans carefully before requesting assistance.
We may update this Refund Policy when our services, procedures, or legal obligations change. The latest version will be published on this page with its updated revision date.
Changes will not remove rights that customers are legally entitled to retain. Where required, the terms applicable to an existing order will be assessed according to the relevant legal requirements.
If you have questions about this Refund Policy or wish to submit a refund request, contact our support team through the Contact Us page on our website.
Please provide enough information to help us identify your order and understand your concern. We aim to review refund enquiries carefully, communicate decisions clearly, and handle customer information responsibly.
Our goal is to make the refund process understandable while applying the terms consistently and respecting the rights of our customers.
Ref: CA-ETA-REFUND-POL-2026
