Processing Times FAQs
ETA Entry Online is a private, independent third-party service that helps travellers prepare and submit their Canada Electronic Travel Authorization (eTA) application. We are not the Government of Canada, IRCC, or any government agency, and we do not make eTA approval decisions — all decisions are made solely by the Government of Canada. You can also apply directly on the official Government of Canada website (canada.ca).
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Find more info about how to answer each question below:

Select your nationality from the dropdown list. This information is used to determine the visa requirements and applicable fees.

Select the type of visa you're applying for. The various types include different durations and entry types. Make sure to choose the one that matches your travel plans.

Please select the date you will be arriving at your destination. This date will help us determine the validity period of your eTA.

Enter your first name and middle name exactly as they appear in your passport, using letters A-Z.

Enter your last name exactly as it appears in your passport, using letters A-Z. If you don't have a last name, enter "N/A."

Select your date of birth from the dropdown menus. Make sure this matches the date of birth listed in your passport.

Enter your email address. We'll use this to send you updates about your application. You won't be enrolled in any promotional messages unless you click the checkbox below.

Select the nationality as it appears on your passport. This must match the nationality on the passport you're using for this application.

Check this box if you want to skip entering your passport information at this moment. You'll need to provide this information later to complete your application.

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Canada eTA Cancellation and Withdrawal Assistance

Need Help With a Canada eTA Cancellation Request?

Travel plans can change unexpectedly. You may need to postpone your journey, cancel a trip, review an application you have already submitted, or request a refund for a service you purchased. Understanding the available options can help you decide what to do next.

Our Canada eTA cancellation assistance page explains how to raise a cancellation enquiry, understand the difference between a service order and an application, and request information about applicable refund conditions.

If you purchased an application assistance service through our website, you can contact our support team to discuss your order and the options available under the terms of your purchase.

Please note that cancelling a private service order and cancelling a government-issued travel authorization are different matters. The availability of either action depends on the circumstances. A submitted application or approved authorization cannot be assumed to be cancellable simply because a customer no longer needs it.

When Might You Need Cancellation Assistance?

Customers may contact us about cancellation for several reasons. Understanding your situation can help our team direct your enquiry appropriately.

  • 1.
    Your Travel Plans Have Changed
    You may decide to postpone your trip, change your destination, or cancel your travel arrangements altogether. In such cases, you may want to understand whether any service you purchased can be cancelled or whether a refund request is available.
    The options depend on the service purchased, its current stage, and the applicable terms.
  • 2.
    You Submitted an Application by Mistake
    You may discover that you selected the wrong service, submitted information unintentionally, or placed an order that you did not mean to complete.
    If this happens, keep your order confirmation and payment receipt available. Contact our support team promptly and explain what happened so that your request can be reviewed.
  • 3.
    You No Longer Need the Assistance Service
    Sometimes customers decide to manage their travel preparations independently after purchasing assistance. If you no longer require the service, you can ask our team whether your order is eligible for cancellation under the applicable terms.
    A request does not automatically mean that the order will be cancelled or that a refund will be issued.
  • 4.
    You Have a Duplicate Order or Payment
    If you believe you placed the same order more than once or were charged twice, contact our support team with the relevant order or transaction references.
    We can review the information available in our service records and explain the next steps for investigating the payment concern.

How to Request Cancellation of Your Service Order

If you wish to cancel an order placed through our website, follow these steps to help us understand your request.

  • Step 1:
    Locate your order confirmation.
    Find the email or receipt associated with your purchase. It may contain an order number, payment reference, or other information that helps identify the transaction.
  • Step 2:
    Review the applicable terms.
    Read the cancellation and refund conditions that applied when you placed your order. Eligibility may depend on the service purchased and whether the agreed service has already been provided.
  • Step 3:
    Contact our support team.
    Use the Contact Us page to explain that you want to request cancellation. Include your order reference and registered email address where available.
  • Step 4:
    Explain your reason.
    Briefly describe why you no longer need the service or why you believe the order should be cancelled. If your enquiry concerns a duplicate payment, include the relevant transaction references without sharing full card details.
  • Step 5:
    Wait for confirmation.
    Our team will review your request and explain the available options according to the applicable service terms. Do not consider an order cancelled until you receive confirmation that the relevant action has been completed.

Can a Submitted Canada eTA Application Be Cancelled?

The ability to withdraw or cancel a submitted application depends on the applicable application process and the circumstances of the case. Customers should not assume that an application can be withdrawn after submission or that an approved authorization can be cancelled on request.

Our private assistance service can review enquiries concerning orders and submissions handled through our website. However, we cannot guarantee that an application submitted through another system can be withdrawn, stopped, or changed.

If your travel plans have changed, keep your application confirmation and relevant communications available. Review the information provided with your application and seek appropriate guidance for your particular circumstances.

▸ Please Note

An order cancellation by our business does not automatically withdraw a submitted application, reverse a decision, or cancel an approved travel authorization.

Understanding Refund Eligibility

A cancellation request and a refund request are related but separate matters. A customer may request cancellation without automatically qualifying for a refund, depending on the service terms and applicable consumer protection requirements.

Our private service fee is separate from any fee associated with the underlying application process.

Refund requests are assessed according to the conditions disclosed at purchase, the status of the service, the reason for the request, and applicable law. Where a service has already been provided, eligibility will be evaluated under the relevant terms rather than assumed automatically.

If a payment was duplicated or an agreed service was not delivered as described, contact our support team so that the matter can be reviewed.

For complete information about eligibility, review our Refund Policy before submitting your request.

What Happens After You Submit a Cancellation Request?

After receiving your enquiry, our support team will review the details available for the relevant order. We may need to confirm the order reference, identify the service purchased, or ask for clarification about your request.

Depending on the circumstances, the outcome may include confirmation of an eligible service cancellation, an explanation of the applicable refund conditions, a request for additional order information, or guidance on the next available step.

The outcome and response time depend on the nature of the request and the support arrangements applicable to your purchase.

We aim to communicate clearly about the action taken and any remaining steps. However, submitting a request does not guarantee approval, a refund, or a particular outcome.

Important Information Before Requesting Cancellation

Before submitting your enquiry, keep these points in mind:

  • •Check the cancellation and refund terms associated with your purchase.
  • •Keep your order confirmation and payment receipt available.
  • •Explain your request clearly and accurately.
  • •Do not share passwords or full payment card details.
  • •Understand that a private service order and a submitted application are separate matters.
  • •Do not assume that an approved authorization can be cancelled on request.
  • •Check for written confirmation before considering a service order cancelled.
  • •Review any refund conditions that apply to your specific purchase.

These steps can help reduce confusion and allow our team to review your request more efficiently.

How Our Customer Support Team Can Help

We understand that changes to travel plans and unexpected application concerns can be frustrating. Our customer support team aims to make service-related enquiries easier to manage by explaining the options available under your purchase terms.

If you purchased a service through our website, we can help you locate your order, review relevant service records, clarify the cancellation procedure, and explain how to submit a refund request where applicable.

Our assistance is limited to the services we provide. We cannot promise to withdraw an external application, reverse an official decision, or guarantee a refund in every situation.

To help us understand your request, provide your order reference, registered email address, and a short explanation of the issue.

Need assistance with a cancellation request? Contact our support team to discuss your order.

Frequently Asked Questions About Canada eTA Cancellation

1. Can I request cancellation of my Canada eTA service order?

You can contact our support team to request a review of your order. Whether cancellation is available depends on the applicable terms and the stage of the service.

2. Can a submitted application always be cancelled?

No. You should not assume that a submitted application can be withdrawn or stopped. The options depend on the relevant application process and your circumstances.

3. Can I cancel an approved Canada eTA?

An approved authorization is different from a private service order. Its status is not controlled by our assistance service, and cancellation should not be assumed to be available on request.

4. Will I receive a refund if I cancel my order?

Not necessarily. Refund eligibility depends on the purchase terms, service status, circumstances, and applicable consumer protection laws.

5. What if I was charged twice?

Contact our support team with your order or transaction references. We can review the available records and explain the next steps for investigating the duplicate payment.

6. What information is required to request cancellation?

Provide your order reference, registered email address, and a clear explanation of your request. Additional information may be requested if necessary to identify the transaction.

7. How long does a cancellation request take?

The response time depends on the nature of the enquiry and the support arrangements applicable to your order. We do not guarantee a specific timeframe or outcome.

8. Can I cancel an order if my travel plans change?

You can ask our team to review your order under the applicable terms. A change in travel plans does not automatically establish refund eligibility.

9. Does cancelling my service order cancel my application?

No. Cancelling a private service order does not automatically withdraw an application or cancel an approved authorization.

10. Where can I request a refund?

Review our Refund Policy and contact our support team with your order reference. Your request will be assessed according to the applicable terms and laws.

Contact Us for Canada eTA Cancellation Assistance

If you no longer require a service or have questions about an existing order, our team is available to help you understand the applicable cancellation and refund procedures.

Keep your order information ready, explain your concern clearly, and contact us for assistance with your request.

Contact our support team today to discuss your cancellation enquiry.

Contact Our Support TeamReview Refund Policy